| 1 | Opening of the Annual General Meeting. | Non-Voting |
| 2 | Election of Chairman of the Annual General Meeting. | Non-Voting |
| 3 | Preparation and approval of the voting list. | Non-Voting |
| 4 | Approval of the agenda. | Non-Voting |
| 5 | Election of one or two persons to check and verify the minutes. | Non-Voting |
| 6 | Determination of whether the Annual General Meeting has been duly convened. | Non-Voting |
| 7 | Statement by the Chairman of the Board on the work of the Board of Directors. | Non-Voting |
| 8 | Presentation by the Chief Executive Officer. | Non-Voting |
| 9 | Presentation of Annual Report, Auditors' Report and the consolidated financial statements and the auditors' report on the consolidated financial statements. | Non-Voting |
| 10 | Approve the income statement and Balance Sheet and of the consolidated income statement and the consolidated Balance Sheet. | For |
| 11 | Approve the dividend | For |
| 12 | Discharge the Board and the CEO | For |
| 13 | Approve the number of board directors | For |
| 14 | Approve fees payable to the Board of Directors and the Auditor | For |
| 15 | Re-elect the board | For |
| 16 | Appoint the auditors | For |
| 17 | Elect the Nomination Committee | Oppose |
| 18 | Approve Pay Structure | Oppose |
| 19a | Approve new long term incentive plan | Abstain |
| 19b | Resolution regarding incentive programme comprising the following resolution: authorisation to resolve to issue Class C shares | Abstain |
| 19c | Resolution regarding incentive programme comprising the following resolution: authorisation to resolve to repurchase own Class C shares | Abstain |
| 19d | Resolution regarding incentive programme comprising the following resolution: transfer of own Class B shares | Oppose |
| 20 | Authorise Share Repurchase | For |
| 21 | Approve reduction of statutory reserve | For |
| 22a | Shareholder Resolution: examination of the Company's customer policy by a special examiner pursuant to Ch 10 Sec 21 of the Companies Act (2005:551) | Oppose |
| 22b | Shareholder Proposal: examination of the Company's investor relations policy by a special examiner pursuant to Ch 10 Sec 21 of the Companies Act (2005:551) | Oppose |
| 22c | Shareholder Proposal: establish a customer ombudsman function | Oppose |
| 22d | Shareholder Proposal: annual evaluation of the Company's "work with gender equality and ethnicity" | For |
| 22e | Shareholder Proposal: purchase and distribution of a book to the shareholders | Abstain |
| 22f | Shareholder Proposal: instruction to the Board of Directors to found an association for small and mid-size shareholders | Abstain |
| 22g | Shareholder Proposal: appendix to this year's minutes | Abstain |
| 23 | Closing of the Annual General Meeting. | Non-Voting |
